We're In This Together: Allied Eye's COVID-19 Policy

Jan 04, 2021


Dr. Matzkin receiving his COVID-19 vaccine. Thank you #OperationWarpSpeed & Erlanger Health System!

Are you concerned about visiting Allied Eye during the ongoing COVID-19 pandemic? Dr. Matzkin, Dr. Herron and the entire Allied Eye staff are strongly committed to doing everything possible to ease your concerns. We are actively adhering to the CDC’s guidelines for protecting you from exposure to COVID-19.

Here are the steps we are taking to make your visit safe and healthy, along with some tips to help you through the pandemic.


We require staff and patients to wear masks at all times in our facility. CDC mask guidelines state that people age 2 and older should wear masks in public settings and when around people who don’t live in their household. Masks help protect virus-carrying respiratory droplets from reaching others. They are an important component in COVID-19 prevention.

Tip: If your glasses fog up when you’re wearing a mask, make sure the mask is the right size for your face. Pinch the top of the mask tightly over your nose and/or use medical tape or an adhesive bandage to close the gap at the top of your mask. Spraying your lenses with an anti-fogging solution is also helpful.

Hand Washing

We are crazy about hand washing at Allied Eye! Our doctors and technicians wash their hands between patients and frequently throughout the day. We follow the CDC’s advice to use soap and water for at least 20 seconds.

Tip: While hand washing is best, you can use a hand sanitizer with at least 60 percent alcohol instead. Wash or sanitize your hands before and after your appointment, and after blowing your nose, coughing or sneezing.

Facility Cleaning

Since the pandemic began, we have heightened our already thorough facility cleaning and disinfecting procedures. We disinfect chairs, exam rooms and all equipment between each patient. Every night, our facility is thoroughly cleaned and sanitized through Clean Right Solutions.  A commercial cleaning company servicing Chattanooga, TN.

Tip: Keep your own home and workplace COVID-clean by disinfecting high-touch surfaces daily. This includes doorknobs, light switches, handles, phones, keyboards, toilets, faucets, sinks, and table/desk/counter tops.

Virtual Check-In/Limited Waiting Room Seating

Because we want to limit your contact with other patients, we now ask you to check in by phone or text from your vehicle in the parking lot. We may ask you to wait in your car for a few minutes before calling you to come in. We’re also limiting the number of people we have in the waiting room at any given time so that we can ensure six feet of space between each patient.

Tip: Your mask isn’t a substitute for social distancing. Wherever you are, keep six feet of distance between you and anyone who doesn’t live in your household.

Temperature Checks

When you enter our facility, we will check your temperature. We also perform a temperature check on each member of our staff upon arrival. As per CDC guidelines, anyone with a measured temperature of 100.4°F (38°C) or higher will be sent home. If your temperature has not reached 100.4°F, but you feel feverish, it’s best to stay home as a precautionary measure.

Tip: If you know you’ve been exposed to someone with COVID-19, it’s important to self-quarantine for 14 days. During this time, take your temperature twice a day and watch for symptoms. Follow the CDC’s advice to determine when it’s safe to discontinue home isolation.

COVID-19 Health Questionnaire

We require all staff to complete a brief COVID-19 health questionnaire each day. Patients are also asked to complete the same questionnaire upon arrival. You will be asked about any signs or symptoms you might be experiencing, and whether you’ve had any known exposure to coronavirus.

Tip: Don’t brush off symptoms that might be indicative of COVID-19. Be alert for fever, a dry cough, shortness of breath and other symptoms of COVID-19.


Dr. Matzkin and Dr. Herron have been vaccinated against COVID-19. For more information about COVID-19 vaccines, including when you may be able to get immunized, check the CDC’s Frequently Asked Questions about Vaccination page for frequently updated information.

Tip: Although getting a flu shot won’t protect you from COVID-19, it’s still a good idea for most people to have one. The flu vaccine will reduce your risk of flu illness and help save healthcare resources for those battling COVID-19.

In conclusion, we promise to continue doing all we can to keep you as safe as possible while you are in our care. If you have questions or concerns about coming into the office, give us a call or text at (423) 855-8522.

At Allied Eye, we help you see the world more clearly through quality eye care. Our one-stop shop offers comprehensive eye exams, cataract surgery with multifocal implants, diabetic eye exams, LASIK, treatment for dry/watery eyes, and so much more! We even have an Allied Optical Shop located inside our facility for your convenience. Call or Text us to learn how Allied Eye can help with your eye care needs, or to schedule an appointment (423) 855-8522.